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Refund and Cancellation Policy

Here is the Refund and Cancellation Policy for your online store, ZARZOUR SPORT EQUIPMENT TRADING L.L.C, in accordance with the applicable regulations in the United Arab Emirates:

Refund and Cancellation Policy

At ZARZOUR SPORT EQUIPMENT TRADING L.L.C, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you may benefit from our refund and cancellation policy under the following conditions:

1. Cancellation and Return Period:

  • Without Reason: You have the right to cancel or return your order within 7 days from the date of receipt, provided the product is unused and in its original condition.

  • Defective or Non-Compliant Products: If the product is defective or does not meet the specified description, you may return or exchange it at any time, regardless of the 7-day period.

2. Conditions for Return and Cancellation:

  • Product Condition: The product must be in its original condition, unused, unopened, and accompanied by all original packaging and accessories.

  • Proof of Purchase: A receipt or proof of purchase is required.

3. Exceptions to the Refund and Cancellation Policy:

Returns or cancellations are not accepted in the following cases:

  • Customized Products: Items that have been personalized or modified based on customer specifications.

4. Return and Cancellation Process:

  • Contact Us: Please reach out to our customer service team via the email or phone number provided below to initiate the return or cancellation process.

  • Return Instructions: Upon approval, you will receive instructions on how to return the product.

  • Refund: After receiving and inspecting the returned product, a refund will be processed to the original payment method within 7 business days.

5. Shipping Costs:

If the return is due to a product defect or our error, we will cover the shipping costs. For other returns, the customer is responsible for the shipping expenses.

6. Warranty:

Our products are covered by the manufacturer's warranty. For more details, please refer to the warranty document included with the product or contact our customer service team.

7. Contact Information:

If you have any questions or need further assistance, please contact us at:

  • Email: info@zarzour-group.ae

  • Phone: +971 545863703

We are here to assist you and strive to ensure a positive shopping experience.